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Live Chat Apps for Website Customer Support
5 Best Live Chat Software Tools to Boost Customer Engagement
As consumers search for more convenient ways to connect with companies, a website chat function is becoming a must-have for many brands. In this guide, we ranked and reviewed the best Live Chat Apps for websites, so you can pick the best one.
In today’s fast-paced digital world, providing exceptional customer service is paramount for thriving businesses. Live chat software is a powerful tool that can elevate your customer support game.
With an array of options available in the market, finding the right one for your business can be overwhelming. But fret not! We’ve got you covered.
In this guide, we will unveil the top 5 must-try live chat software tools guaranteed to take your customer engagement to the next level. So, buckle up and get ready to revolutionize your customer support strategy!
Our Editor's Top 3 Picks
Customers are essential for any business, and prioritizing their needs is crucial. Adding live chat to your website is an easy way to enhance customer service by allowing real-time conversations with your team.
Live chat effectively resolves many common customer issues and is a popular choice for customers. It’s also an affordable option, making it easy to integrate into any business, regardless of size. Based on my research and personal experience, here are my top 3 recommendations for live chat software.
FIRST CHOICE
LiveChat
Expand your online sales through an all-in-one live chat app. Support and sell simultaneously. Start a free trial today! Trusted by over 37,000+ businesses.
SECOND CHOICE
LiveAgent
Great customer service starts with better Help Desk Software. See the benefits of LiveAgent and get started with it in 5 minutes.
THIRD CHOICE
Tidio
Convert more leads, provide stellar support, and boost your revenue with Tidio’s game-changing AI-driven customer service solution.
We encourage you to read our full review to learn more about each Live Chat App and choose the best one for your needs.
Let’s start with some theories regarding Live Chat Software!
What is Live Chat Software?
Live chat software is a powerful tool that enables businesses to engage with their website visitors in real-time through instant messaging. It allows customers to interact with customer support representatives or sales agents directly on the website, providing them with a seamless and convenient communication channel.
Enhancing Customer Support and Engagement
Live chat software offers numerous benefits when it comes to enhancing customer support and engagement. With its intuitive interface and immediate response capabilities, it allows businesses to:
- Deliver Instant Support: Unlike traditional support methods like email or phone calls, live chat enables businesses to provide instant assistance to customers. This real-time communication helps resolve issues quickly, resulting in higher customer satisfaction.
- Offer Personalized Assistance: Live chat allows businesses to gather information about customers during the chat session. This data can be used to personalize the interaction and provide tailored recommendations or solutions, leading to a more personalized customer experience.
- Increase Customer Accessibility: By integrating live chat software on their website, businesses make it easy for customers to reach out for assistance. Customers no longer have to navigate through complex phone menus or wait for an email response. They can simply initiate a chat session and get the help they need promptly.
Boosting Sales and Conversion Rates
Live chat software is not just beneficial for customer support; it also plays a crucial role in boosting sales and conversion rates. Here’s how:
- Real-time Sales Assistance: With live chat, businesses can proactively engage with website visitors who might have questions or concerns about their products or services. By providing instant answers and addressing potential doubts, live chat can help convert hesitant visitors into paying customers.
- Upselling and Cross-Selling Opportunities: Live chat offers an excellent platform to recommend additional products or upgrades based on customers’ preferences or requirements. Sales agents can leverage live chat conversations to upsell or cross-sell, thereby increasing the average order value and maximizing revenue.
- Reducing Cart Abandonment: By promptly addressing any issues or questions during the checkout process, live chat can help reduce cart abandonment rates. Customers who might have hesitated to complete their purchase can be convinced to proceed with the transaction through real-time assistance.
Live chat software has become an indispensable tool for businesses looking to enhance customer engagement, support, and sales. Its real-time nature, personalized approach, and convenience make it an effective channel to connect with customers and boost overall customer satisfaction.
By leveraging the power of live chat, businesses can create meaningful interactions, drive conversions, and establish long-lasting customer relationships.
The Ultimate List of Popular Live Chat Apps
[ Top Live Chat Software Tools of 2025 ]
After searching the market-wide and deep, we’ve decided to feature the following live chat apps:
- LiveChat
- LiveAgent
- Tidio
- tawk.to
- JivoChat
- Nextiva
- Olark
- Chaport
- Chatra by Brevo
- Manychat
- Freshchat by Freshworks
- Zendesk Chat
- Smartsupp
- HelpCrunch
- ClickDesk
- Social Intents
- Giosg
The 5 Best Live Chat Software Tools
[ Top Live Chat Apps Ranked & Reviewed for 2025 ]
Live chat software tools have revolutionized customer engagement by providing instant and personalized support to website visitors. If you’re looking for the best live chat software to enhance your customer communication, we’ve got you covered!
In this section, we’ll explore the top 5 must-try live chat software tools that can take your customer engagement to the next level. To help you make an informed decision, here is a list of the 5 best live chat apps available today:
Rank #1: LiveChat ~ Business Live Chat Software for E-commerce
LiveChat is an AI-driven customer support platform that enhances sales, support, and communication for businesses. By leveraging AI features like chatbots, LiveChat aims to automate a significant portion of customer inquiries, improve agent productivity, and deliver better customer experiences.
LiveChat is positioned as a powerful tool for businesses seeking to enhance their customer service through AI automation, effective communication strategies, and insightful reporting capabilities.
Best for
Expand your online sales through an all-in-one live chat app. Support and sell simultaneously. Start a free trial today! Trusted by over 37,000+ businesses.
Price
Starter Plan: $20/month (per person, billed annually)
Annual Discount & Promotion
> Offers a 14-day free trial with no credit card required. > You can get a 15% discount for subscribing for 12 months.
Guarantee & Cancellation
You can cancel anytime.
Key Features of LiveChat:
AI Automation:
- Resolve up to 80% of customer inquiries using AI chatbots.
- Allows support agents to focus on complex issues.
Productivity Enhancement: The Copilot feature helps agents work efficiently by providing access to company knowledge and suggesting quick replies.
Live Chat Features:
- Engage with website visitors in real-time before they leave.
- Ability to add preset messages to initiate conversations.
Customer Support:
- Improves customer satisfaction and boosts repeat business with 24/7 live chat support.
- Focus on retaining customers through effective support strategies.
Reporting and Insights:
- Accessible reporting tools to track performance metrics without needing a data analyst.
- Key performance indicators include average response time and chat ratings.
Integration Capabilities: Compatible with over 200 applications, including platforms like WordPress, Shopify, and Squarespace.
Pros:
- Increased Sales and Conversions: Addressing customer questions and concerns in real-time can remove barriers to purchase, leading to more sales and conversions.
- Proactive Engagement: Initiate chats with website visitors to offer assistance, answer questions, and guide them towards a purchase.
- Valuable Customer Insights: LiveChat provides analytics and reporting tools to track customer behavior, identify pain points, and gather valuable insights to improve your products, services, and support strategies.
- Integrations: LiveChat integrates with many popular business tools like CRM, email marketing, and help desk software, streamlining workflows and improving efficiency.
Cons:
- Limited Mobile App Functionality: While LiveChat has a mobile app, some users find it less user-friendly than the desktop version, potentially limiting agent flexibility.
Try LiveChat!
Rank #2: LiveAgent ~ Customer Support & Live Chat Software for Teams
LiveAgent offers a comprehensive help desk solution designed to improve customer service across multiple channels. The platform includes various tools such as live chat, call center capabilities, a ticketing system, social media integration, and a knowledge base, all aimed at enhancing customer interactions and support efficiency.
LiveAgent is positioned as a leading solution in the live chat software market, offering extensive features aimed at enhancing customer support for small to medium-sized businesses. Its ease of use, flexible pricing, and comprehensive functionality make it a compelling choice for improving customer engagement and operational efficiency.
Best for
A comprehensive customer service platform that offers a powerful live chat solution aimed at improving customer engagement and support efficiency.
Price
> Small Business Plan: $15 / month > Medium Business Plan: $29 / month > Large Business Plan: $49 / month
Annual Discount & Promotion
> 30-day free trial available for corporate email. > 14-day free trial for free email, no credit card required.
Guarantee & Cancellation
You can cancel anytime.
Key Features of LiveAgent:
Ticketing System: Helps organize communication across all channels, saving up to 95% of time and resources.
Social Media Integration:
- Supports customer interactions via platforms like Facebook, Twitter, Instagram, Messenger, Viber, and WhatsApp.
- High customer satisfaction and return rates attributed to social media support.
AI Answer Assistant: An AI tool integrated with the response field to provide quick and accurate replies, enhancing efficiency.
Multi-Channel Integration: Supports over 130 ticketing features and 200+ integrations, allowing businesses to connect with customers across various platforms.
Live Chat: Fast and easy-to-implement chat widget, potentially increasing revenue by 48% through improved customer engagement.
Call Center Capabilities: Features include unlimited call recordings and IVR, enhancing personalized customer service and issue resolution by up to 56%.
Pros:
- Omnichannel Communication: LiveAgent excels at bringing all your support channels (email, live chat, phone, social media, etc.) into a single inbox. This streamlines workflows and ensures no customer inquiry slips through the cracks.
- Feature-Rich: It boasts a wide array of features including a built-in call center, knowledge base, customer service portal, automation rules, and robust reporting.
- Strong Live Chat: Their live chat functionality is particularly well-regarded, with features like proactive chat invitations, real-time visitor monitoring, and customizable chat widgets.
- Good Integrations: LiveAgent integrates with many popular business tools like CRM systems, e-commerce platforms, and marketing automation software.
Cons:
- Reporting Could Be More Robust: While LiveAgent offers reporting, some users feel it could be more in-depth and customizable.
Try LiveAgent!
Rank #3: Tidio ~ Live Chat Platform for Ecommerce / Real-Time Customer Support
Tidio Live Chat is a customer support and sales automation tool designed primarily for eCommerce businesses. It offers live chat services that enhance customer interactions, automate responses, and improve shopping experiences. The platform includes features for managing customer inquiries across multiple channels.
Tidio also includes AI-driven support capabilities, enabling businesses to automate a significant portion of customer interactions.
Best for
Providing a clear path for customer questions to improve the shopping experience you offer. Drive conversions with Tidio Live Chat.
Price
> Free-forever plan available (limited to 50 handled conversations per month). > Paid plans start from $29/month, offering more features and higher limits.
Annual Discount & Promotion
Trial and Upgrades: Offers a 7-day free trial of premium features, after which users can switch to a free plan or opt for paid upgrades anytime.
Guarantee & Cancellation
You can upgrade and downgrade or cancel your plan at any time.
Key Features of Tidio:
Customer Support Automation: Automates up to 70% of customer inquiries using Lyro AI Chatbot, facilitating responses to common questions without human intervention.
Multiple Channel Management: Integrates live chat with Instagram, WhatsApp, and Messenger into a single dashboard for easier communication.
Live Typing Preview: Allows agents to view incoming messages in real-time and prepare responses in advance to improve response times.
Canned Responses: Offers a repository of pre-formulated responses to increase team productivity.
Multi-Language Support: Enables communication in various languages to cater to diverse customer bases.
Customer Information Access: Provides agents quick access to customer details such as previous interactions and order history for better conversation context.
Sales Enhancements: Helps convert chats into sales opportunities with tailored product suggestions and the ability to view customers’ shopping carts.
Order Management: Facilitates actions like editing, canceling, or refunding orders directly from the chat dashboard.
Pros:
- Live Chat and Chatbots: Combine live chat with AI-powered chatbots to provide 24/7 support and automate responses to common queries.
- Mobile App: Manage your customer interactions on the go with their mobile app.
- Integrations: Tidio integrates with popular e-commerce platforms like Shopify, WordPress, and WooCommerce, as well as other business tools.
- Analytics: Track key metrics like customer satisfaction and response times to improve your support efforts.
Cons:
- Pricing Scales with Usage: As your business grows and your usage increases, the cost of Tidio can rise significantly.
Try Tidio!
Rank #4: Nextiva ~ Live Chat Software - Superior Website Engagement
Nextiva offers a unified customer experience management (CXM) platform powered by AI, designed to enhance customer interactions and streamline communication. It leverages AI capabilities for real-time analytics, intelligent routing, and automation.
Nextiva aims to enhance customer experience through innovative technologies that streamline communication, improve efficiency, and ensure security while providing valuable insights and analytics for businesses.
Best for
Convert more website visitors into engaged prospects with live chat software from Nextiva. Scale customer support with AI-powered website chat tools.
Price
Digital Plan: $25/user/month (for small business)
Discount & Promotion
Save 20% (billed annually)
Guarantee & Cancellation
You can cancel anytime.
Key Features of Nextiva:
AI-Powered Solutions:
- Generative AI knowledge base.
- AI voice and digital bots for customer interactions.
- Speech-to-text transcription and sentiment analysis.
Customer Journey Orchestration:
- Supports supervisory outreach and workflow management.
- Automated bot-to-agent-to-bot interactions.
Engagement Channels:
- Inbound and outbound voice, live chat, business SMS, digital channels, and messaging apps.
- Integration with social media and video meetings.
Intelligent Routing:
- Situation and skill-based routing.
- Advanced algorithms for automatic call distribution (ACD).
Automated Dispositioning: Efficient handling of engagements with automated systems.
Workforce Engagement & Management:
- Monitoring, coaching, and quality surveys.
- Workforce scheduling capabilities.
Outbound Dialing: Management of Direct Inward Dialing (DID) numbers and TCPA compliance.
Analytics & Reporting: Real-time dashboards and customizable reports for performance monitoring.
Pros:
- Seamless Integration: Nextiva's live chat integrates smoothly with its other services like their phone system and CRM. This creates a unified communication platform, making it easier to manage customer interactions across different channels.
- Customization Options: You can customize the look of your chat widget to match your branding, and set up automated greetings and responses to improve efficiency.
- Robust Features: Nextiva offers a solid set of features including proactive chat invitations, canned responses, file sharing, and detailed reporting to track performance.
- User-Friendly Interface: Both the agent and customer interfaces are designed to be intuitive and easy to use.
Cons:
- Limited Scalability: While Nextiva is a good option for small to medium-sized businesses, it may not be the best choice for very large enterprises with complex needs.
Try Nextiva!
Rank #5: JivoChat ~ Live Help and Support Software for Websites
JivoChat is a live chat solution designed to help businesses engage with website visitors quickly and effectively, ultimately converting them into customers. It supports proactive communication, integrates seamlessly with various platforms, and is optimized for mobile use.
The JivoChat mobile widget combines all communication channels—live chat, social media, messengers, and e-mail. A customer can contact you in a couple of clicks; you can quickly respond and encourage him to buy.
Best for
JivoChat is a comprehensive live chat solution designed to enhance customer engagement, support, and data management while being particularly effective for mobile users.
Price
Professional Plan: $19 per agent per month if billed annually
Annual Discount & Promotion
> 14-day trial period. > Save 34% (billed annually)
Guarantee & Cancellation
There are no contracts to sign so you can downgrade to the free version anytime.
Key Features of JivoChat:
Engagement Tools:
- Proactive Chat Invitations: Encourages visitor engagement through chat popups based on time on site and visits.
- Chat Buttons: Allows quick conversation initiation with suggested phrases.
Contact Collection: Offers forms to collect visitor contact details, helping to expand the customer base.
Integration with Analytics: Google Analytics integration to track events and analyze conversion goals.
Chatbots: Provides 24/7 customer support through chatbots, answering FAQs and collecting contacts.
Mobile Adaptation: Optimized for mobile use with a high share of mobile traffic and fast, responsive functionality.
Customer Data Management: Stores customer details, such as contact info and website activity for personalized service.
Team Collaboration: Allows for inviting additional team members into chats to assist with customer inquiries.
Real-Time Visitor Monitoring: Enables tracking of website visitors in real-time to tailor interactions and offers.
Performance Monitoring: Provides reports on chat quality, agent performance, and customer feedback to improve service.
Seamless Integration: Compatible with various business applications and can integrate with CRM systems and custom services through API and webhooks.
Pros:
- Feature-rich: JivoChat offers a wide range of features including live chat, chatbots, proactive invitations, visitor monitoring, mobile apps, and integrations with popular platforms like Facebook Messenger and Telegram.
- Multi-channel communication: You can handle communication from various channels like your website, social media, and messengers all within one platform.
- Strong mobile apps: JivoChat offers well-regarded mobile apps for both Android and iOS, allowing you to manage chats and support customers on the go.
- Visitor monitoring: See who's browsing your website in real-time, where they're from, and what pages they're visiting. This allows for proactive engagement and personalized support.
Cons:
- Limited chatbot functionality: Though chatbots are offered, their functionality might be limited compared to more dedicated chatbot platforms.
Try JivoChat!
Factors to Consider when Choosing Live Chat Software
Live chat software has become an essential tool for businesses looking to enhance customer engagement. With a wide range of options available in the market, choosing the right live chat software can be a daunting task. To help you make an informed decision, here are some factors to consider when selecting live chat software for your business:
1/ User-Friendliness and Ease of Implementation
When considering live chat software, it is crucial to opt for a solution that is user-friendly and easy to implement. The software should have a simple and intuitive interface, allowing both your agents and customers to navigate seamlessly.
Look for features like customizable chat widgets, easy integration with existing platforms, and a straightforward setup process that doesn’t require advanced technical know-how.
2/ Customization Options
Every business has its own unique brand identity, and your live chat software should reflect that.
Look for software that offers customization options to match your website’s branding, such as the ability to customize chat widgets with your company logo, colors, and fonts. This will create a cohesive and professional look that aligns with your overall brand image.
3/ Mobile Compatibility
In today’s mobile-driven world, it is essential to choose live chat software that is fully compatible with mobile devices. Your customers should be able to reach out to you for support or inquiries regardless of the device they are using.
Look for mobile-responsive chat widgets that offer a seamless user experience across different screen sizes and operating systems.
4/ Proactive Chat Features
Proactive chat features can significantly enhance customer engagement. Look for live chat software that allows you to initiate conversations with your website visitors based on their behavior, such as the time spent on a particular page or the items they add to their cart.
This functionality helps you proactively address customer queries or offer assistance, leading to increased sales and customer satisfaction.
5/ Integration with CRM and Help Desk Solutions
To streamline your customer support process, it’s important to choose live chat software that integrates seamlessly with your existing customer relationship management (CRM) and help desk solutions.
This integration allows for a centralized view of customer interactions and ensures a smooth transition between chat conversations and ticketing systems, providing a holistic customer support experience.
6/ Reporting and Analytics
Data-driven decision-making is crucial for optimizing your customer support strategy. Look for live chat software that provides comprehensive reporting and analytics features. These should include metrics such as chat duration, customer satisfaction ratings, agent performance, and conversion rates. Access to such insights allows you to identify areas for improvement and make data-backed decisions to enhance customer engagement.
7/ Scalability and Flexibility
As your business grows, you need live chat software that can scale alongside your expanding customer base. Choose a software solution that offers scalability and flexibility, allowing you to add or remove chat agents as needed and adapt to changing customer demands. This ensures that your live chat support remains efficient and effective as your business evolves.
Consider these factors when selecting live chat software, and you’ll be well on your way to enhancing customer engagement and improving overall customer satisfaction.
Live Chat Software Tools - FAQs
1/ Can live chat software integrate with my existing CRM or helpdesk system?
Yes, many live chat software tools offer integrations with popular CRM and helpdesk systems. This integration allows for seamless data transfer between the two platforms, enabling you to:
- Centralize customer information: Keep track of all customer interactions, including live chat conversations, in one place, giving you a complete view of their history and preferences.
- Streamline support workflows: Route live chat inquiries directly to the appropriate agents or teams within your helpdesk system, ensuring faster response times and better issue resolution.
- Enhance customer service: Access customer data from your CRM during live chat conversations, allowing you to personalize interactions and provide more relevant support.
- Improve lead management: Capture leads from live chat and automatically add them to your CRM system, streamlining your sales process.
When choosing a live chat software, it’s crucial to check if it integrates with your existing CRM or helpdesk system. Many providers offer pre-built integrations with popular platforms like Salesforce, HubSpot, Zendesk, and more. Alternatively, some tools offer APIs or webhooks that allow for custom integrations.
2/ Can live chat software be used for proactive customer engagement?
Sure! Live chat software isn’t just for reactive customer support; it can be a powerful tool for proactive customer engagement. Many live chat tools offer features specifically designed to initiate conversations with website visitors based on their behavior or specific triggers.
Here’s how live chat software can be used for proactive engagement:
- Targeted messaging: You can set up rules to automatically send personalized messages to visitors based on their actions on your website. For instance, you could offer assistance to someone who has been browsing a product page for a while, or provide a discount code to a new visitor.
- Behavior-based triggers: Initiate chats based on specific behaviors, such as time spent on a page, pages viewed, or cart abandonment. This allows you to offer help or guidance at the right moment, potentially increasing conversions.
- Customizable greetings: Create personalized greetings for different pages or segments of your audience to make visitors feel welcomed and valued.
- Exit intent pop-ups: Trigger a chat invitation when a visitor seems about to leave your website. This can be a last-minute chance to address their concerns or offer assistance, potentially preventing them from leaving.
- Chatbots: Use chatbots to initiate conversations and answer basic questions, freeing up human agents to handle more complex inquiries.
3/ Can live chat software handle multiple communication channels?
Yes, modern live chat software often extends beyond just website chat and can handle multiple communication channels. This omnichannel approach allows businesses to engage with customers on their preferred platforms, providing a seamless and consistent experience.
Here are some of the communication channels that live chat software can commonly handle:
- Website Chat: This is the most common form of live chat, where a chat widget is embedded directly on your website.
- Social Media: Many live chat tools integrate with social media platforms like Facebook Messenger, Twitter, and Instagram, allowing you to respond to customer inquiries directly through those channels.
- Messaging Apps: Some software supports popular messaging apps like WhatsApp, Telegram, or WeChat, catering to customers who prefer these platforms for communication.
- Email: Live chat software can often handle email inquiries, either by automatically converting them into chat conversations or providing a unified inbox for managing all customer communications.
- SMS: Certain tools even offer SMS support, enabling you to engage with customers via text messages.
The specific channels supported vary depending on the live chat software provider. Some platforms specialize in specific channels, while others offer a more comprehensive omnichannel solution.
Best Live Chat Apps for Website: SUMMARY
Implementing live chat software is a game-changer for boosting customer engagement. By offering real-time assistance, personalized support, and instant problem-solving, these 5 must-try tools provide businesses with the means to connect, interact, and exceed customer expectations.
Whether you are a small business owner or a large corporation, investing in live chat software can significantly enhance your customer service efforts and ultimately drive more conversions.
So, don’t wait any longer. Choose the live chat software that best suits your business needs and start engaging with your customers like never before.
Our #1 Recommendation: LiveChat!
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